Privacy Policy

1. Introduction

1.1 From time to time Pre Uni College Digital (“the Company”) is required to collect, use and disclose personal information relating to its customers, contractors, suppliers and employees in the performance of its business activities.

1.2 This policy sets out guidelines to assist the Company and its employees to comply with the requirements of the Privacy Act 1998 (Cth) (“Privacy Act”) and the National Privacy Principles (“NPP”) in relation to the collection, storage, use and disclosure of records containing individuals’ Personal Information.

2. Scope

2.1 This policy applies to the collection, storage, use and disclosure by the Company (or a person acting on behalf of the Company) of records containing individuals’ Personal Information in Australia.

2.2 This policy does not apply to the collection, storage, use and disclosure of Personal Information where:

(a) The Personal Information is an employee record; and

(b) The collection, storage, use and/or disclosure of the employee record relates to the Company’s employment relationship with the employee; and

(c) The information is accessed by a third-party provider in the course of systems maintenance, such as an upgrade of the company’s payroll software, or financial management system.

3. Definitions

3.1 Employee Record means a record of Personal Information relating to the employment of a Company employee.

3.2 Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

3.3 Sensitive Information has the meaning set out in the Privacy Act.

4. Collection of personal information

4.1 The Company is entitled to collect Personal Information by lawful and fair means. Personal Information must not be collected in an unreasonably intrusive way.

4.2 A person who collects Personal Information on behalf of the Company must comply with this Policy and the requirements of the Privacy Act.

5. Use and disclosure of personal information

5.1 The Company will not use or disclose personal information about an individual for a purpose (the secondary purpose) other than the primary purpose of collection unless;

(a) Both of the following apply:* The secondary purpose is related to the primary purpose of collection and if the personal information is Sensitive Information, directly related to the primary purpose of the collection; and

* The individual would reasonably expect the Company to use or disclose the information for the secondary purpose; or

(b) The individual has consented to the use or disclosure; or

(c) The Company has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the Personal Information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or

(d) The use or disclosure is required or authorised by or under law; or

(e) The use or disclosure is not inconsistent with the requirements of the Privacy Act.

6. Data quality

6.1 The Company will take reasonable steps to make sure that the Personal Information it collects uses or discloses is accurate, complete and up-to-date.

7. Data security

7.1 The Company will take reasonable steps to protect the Personal Information it holds from misuse and loss and from unauthorised access, modification or disclosure.

7.2 The Company will take reasonable steps to destroy or permanently de-identify Personal Information (such as a job applicant’s resume) if it is no longer needed.

8. Openness

8.1 This Privacy Policy will be made available to anyone who asks for it.

8.2 On request by a person, the Company will take reasonable steps to let the person know, generally, what sort of Personal Information it holds, for what purposes, and how it collects, holds, uses and discloses that information.

9. Access and correction

9.1 If the Company holds Personal Information about an individual, it will comply with legislative obligations to provide the individual with access to the information on request by the individual.

9.2 If the Company holds Personal Information about an individual and the individual is able to establish the information is not accurate, complete and up-to-date, the Company will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

9.3 The Company will provide reasons for the denial of access or a refusal to correct Personal Information.

10. Security

10.1 The Company has implemented generally accepted standards of technology and operational security in order to protect Personal Information from loss, misuse, alteration or destruction.

10.2 A person acting on behalf of the Company must not transfer Personal Information to an individual without first establishing the identity of the recipient through the use of a personal identifier and/or cross-check.

Refund Policy

1. Introduction

The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund where a product or service you buy fails to meet our consumer guarantee.

2. Purpose and scope

This policy applies to the refund of tutoring session fees that have been paid by students/parents (‘You’ or ‘you’) to Elite Education Club Pty Ltd T/A Pre Uni College Digital (‘PUCD’).

3. Background

PUCD offers the below payment method to pay for tutoring session fees.

Pre-paid bundle – a package of sessions purchased upfront for a discount. Pre-paid bundles are not refundable other than under clause 4 of this Policy.
PUCD offers two services:

One-to-one tutoring programs (‘Individual Learning’) and;
Small group tutoring programs (‘Group Learning’).
If you are enrolled in Individual Learning or pre-paid bundle

You will be charged for the Full Term tutoring session or Prorated for the Terms Weeks left in advance. This fee is non-refundable.

If you fail to appear for a session, you will not be entitled to a refund for that session even if you wish to reschedule.

If you are enrolled in Group Learning:

You will be charged for the Full Term session or Prorated for the Terms Weeks left in advance. This fee is non-refundable.

If you miss a session or can’t make an upcoming session, no refund is available. You can still access recordings for any missed sessions.

Requests for refunds outside of the above criteria will only be considered by PUCD under exceptional circumstances and on a case-by-case basis.

4. Policy

4.1 Cancellation where there is a failure in the delivery of a session.

Under the Australian Consumer Law, the tutoring sessions offered by PUCD come with the guarantee that they will be:

Provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage;
Fit for the purpose or provide the services that PUCD and you agreed to; and
Felivered within a reasonable time frame of the scheduled session time/s
PUCD is legally obliged to provide a full refund if requested, where there is a ‘major failure’ of one or more of the guarantees. A major failure occurs when the
– service: has a problem that would have stopped you from buying it if they had known about it; or
– is substantially unfit for its purposes and cannot easily be fixed within a reasonable time; or
– does not meet the specific purpose that it was intended for and cannot easily be fixed within a reasonable time period.

If the failure that has occurred is not a major failure but is still a failure on the part of PUCD, PUCD is required to rectify the failure. This might involve, but is not limited to, rescheduling a tutoring session, or part of a tutoring session.

No Association
Pre Uni Victoria Tutoring has no association with Facebook or Google. 

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.